Technical Lead Manager, Forward Deployed Engineering
veeamsoftware
27 days ago
Full-time
On-site
San Jose, CA, USA
$169,920 - $315,600 USD yearly
Engineering
Moneyboard classification: Published range reaches threshold
Reported USD annual base: $169,920–$315,600
Original source: Greenhouse
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam. You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use. You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes. This is a hands-on technical leadership role. You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver. Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts.Â
What You’ll Do
Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career developmentÂ
Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomesÂ
Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunitiesÂ
Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues growÂ
Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery alignedÂ
Review solution architecture, guide complex technical decisions, and help resolve escalationsÂ
Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructureÂ
Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistencyÂ
Champion AI-forward ways of working, including reusable tools and automation that improve team speed and qualityÂ
Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer deliveryÂ
Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operatesÂ
What You’ll Bring
8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consultingÂ
Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career developmentÂ
Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at onceÂ
Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teamsÂ
Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environmentsÂ
Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisionsÂ
Experience leading customer escalations with clarity, calm, and accountabilityÂ
Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectivenessÂ
Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environmentsÂ
A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customersÂ
Bonus Skills
Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domainsÂ
Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scaleÂ
Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographiesÂ
Experience using delivery or project management tools to track multi-account programsÂ
Experience working in fast-paced, high-growth, geographically distributed teamsÂ
#LI-AA3
What you'll get
Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Pay Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, th
Reported USD annual base: $169,920–$315,600
Original source: Greenhouse
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam. You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use. You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes. This is a hands-on technical leadership role. You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver. Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts.Â
What You’ll Do
Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career developmentÂ
Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomesÂ
Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunitiesÂ
Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues growÂ
Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery alignedÂ
Review solution architecture, guide complex technical decisions, and help resolve escalationsÂ
Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructureÂ
Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistencyÂ
Champion AI-forward ways of working, including reusable tools and automation that improve team speed and qualityÂ
Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer deliveryÂ
Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operatesÂ
What You’ll Bring
8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consultingÂ
Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career developmentÂ
Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at onceÂ
Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teamsÂ
Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environmentsÂ
Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisionsÂ
Experience leading customer escalations with clarity, calm, and accountabilityÂ
Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectivenessÂ
Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environmentsÂ
A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customersÂ
Bonus Skills
Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domainsÂ
Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scaleÂ
Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographiesÂ
Experience using delivery or project management tools to track multi-account programsÂ
Experience working in fast-paced, high-growth, geographically distributed teamsÂ
#LI-AA3
What you'll get
Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Pay Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, th