Account Manager, Healthcare

Moneyboard classification: Published range reaches threshold
Reported USD annual base: $233,125–$310,000
Original source: Greenhouse

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.
Role Overview

ID.me is seeking a high-performing Account Manager to own and deepen relationships with our current and active Healthcare customers, including a wide variety of health systems, hospitals, payers, and public healthcare agencies. This role steps into a book of established business and is focused on driving retention, expansion, and long-term customer success.

The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers. You will work closely with internal stakeholders—including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting—to ensure customers realize the full value of their partnership with ID.me.

This is a high-impact role suited for a driven, empathetic, and strategic individual who thrives in a collaborative environment and is excited to help shape the future of healthcare identity.

Preferred locations:

New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)

Responsibilities

Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies

Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users

Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders

Lead business reviews (QBRs/EBRs) that connect ID.me’s solutions to customer goals, demonstrate measurable value, and surface new use cases

Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization

Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes

Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base

Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me’s broader healthcare roadmap

Monitor account health, flag risks early, and proactively drive renewal and retention strategies

 

Ideal Qualifications

5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations

Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers

Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role

Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)

Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives

Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access

Experience leveraging AI tools to drive account management activities efficiently

Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus

Ability to navigate regulated markets and complex procurement and renewal processes

Experience working in high-growth or venture-backed technology companies

Entrepreneurial mindset with strong ownership, initiative, and resilience

Excellent written and verbal communication skills with the ability to engage and influence executive audiences

#LI-ST2

 

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending a